THE DETAILS MATTER · Legal

Refunds, thoughtfully.

The working refund approach for a digital service that is free to preview before purchase.

Draft placeholder · final legal review and business details are still required

Preview before payment

Couples can create, personalize and privately preview the invitation before paying. Payment is requested only when they choose to publish.

Before publication

[PLACEHOLDER: final cancellation and refund treatment between successful payment and first publication, including any statutory withdrawal rights and express-performance consent.]

After publication

[PLACEHOLDER: final policy for refunds after digital publication has begun, service failures, duplicate charges and exceptional goodwill cases.]

Requesting help

Contact hello@theweddingdrop.com with the account email and wedding or payment reference. Payment details should never be sent by email.